When will my order be shipped?
We ship orders on Mondays, Tuesdays and Thursdays. We will do our best to send your order within 2 business days of receiving it!
What method of postage do you use?
You can choose between E-Parcel (Registered Post) and E-Parcel Express (Express Post).
E-Parcel is our regular shipping service where your order is tracked and insured. It is generally a 3 -5 business day transit time, except for SA and WA, which can take a week or so.
If you are not home you should receive a card to collect your item from your local post office. If you do not wish to collect from the post office, you may select the "permission to leave" option in the checkout. However, please note that if your parcel goes missing and you have chosen this option, we are not able to replace items lost or stolen from your doorstep as this forfeits all insurance options.
E-Parcel Express is the best way to get your order fast! However it is not a next day dispatch service. Express Post orders are still sent on our regular shipping days of Monday, Tuesday and Thursday. Usually Express orders are delivered within 24hrs from the time it is shipped, but for regional areas it can take 48 hours.
Tracking your order
Once your order has been sent, we will send you a confirmation email with a tracking number. This tracking number will not be active until after 5pm of the day it is shipped.
Free shipping is available to all retail orders over $200!*
* Excluding cold items and Express Post
Bottarga and Custom Probiotics are always shipped on a Monday or Tuesday and sometimes seperate to the rest of your order. Please make sure there is someone home to accept your parcel or check at your post office if your order has not arrived within 24 hours of being sent.
Cold items do not qualify for free shipping.